Tracking Your Order

Once a seller ships your order, you can follow your package every step of the way — right from your CardNexus order page.

Last updated About 9 hours ago

Where to Find Tracking Info

  1. Go to Purchases from your profile menu

  2. Click on the order you want to track

  3. The tracking number, carrier, and latest status are displayed on the order detail page

You'll also receive a notification (in-app and email) when the seller marks your order as shipped, including a link to the tracking details.

How Tracking Works

When a seller enters a tracking number, CardNexus automatically identifies the carrier and starts monitoring your package. Here's what happens behind the scenes:

  • Automatic carrier detection — We support 1,200+ shipping carriers worldwide, so no matter which postal service or courier the seller uses, we'll pick it up.

  • Real-time updates — Tracking events (picked up, in transit, out for delivery, delivered) are pulled automatically and displayed on your order page.

  • Delivery confirmation — When tracking shows your package as delivered, your order status automatically updates to "Delivered" and the 7-day review window begins.

You don't need to visit an external tracking website. All updates appear directly on your CardNexus order page. But if you prefer, you can also copy the tracking number and look it up on your carrier's website.

Tracking Statuses You'll See

Tracking Status

What It Means

Label Created

The seller has created a shipping label but the carrier hasn't picked up the package yet.

In Transit

Your package is on its way and moving through the carrier's network.

Out for Delivery

The package is on the delivery vehicle and should arrive today.

Delivered

The carrier has confirmed delivery to the address.

Exception / Issue

Something unusual happened (failed delivery attempt, address issue, customs hold).

What If Tracking Seems Stuck?

Tracking can sometimes appear "stuck" for a few reasons:

  • No scans for a while — Some carriers (especially for international shipments) don't scan at every step. The package may still be moving even if there are no new updates.

  • Customs processing — International shipments can sit in customs for several days without tracking updates. This is normal.

  • Carrier delays — During busy periods (holidays, sales events), carriers can fall behind on scanning.

What to do:

  1. Wait 2-3 days after the last update — packages often resume tracking after a brief gap.

  2. Check the carrier's website directly — Copy the tracking number from your order page and look it up on the carrier's own tracking tool for more detail.

  3. Contact the seller — Use the order chat to ask the seller if they have any additional information about the shipment.

  4. Report a problem — If tracking has been stuck for 7+ days with no movement, or if the package appears lost, report a problem on the order page to start a resolution.

Don't panic if tracking doesn't update for a day or two — this is common, especially for international shipments. Give it some time before taking action.

What If the Tracking Number Seems Wrong?

Occasionally, a seller may enter an incorrect tracking number. If the tracking number doesn't return any results after 48 hours, it may be invalid. In this case:

  1. Message the seller through the order chat to double-check the tracking number.

  2. If the seller confirms it's correct, wait another day or two — some carriers take time to register new labels.

  3. If it still doesn't work, report a problem on the order page.

CardNexus automatically detects invalid tracking numbers and notifies sellers, so in most cases the seller will correct it before you even need to reach out.

Tracking for International Orders

International shipments often involve multiple carriers (e.g., a domestic carrier hands off to an international one). CardNexus tracks across carrier handoffs, so you'll see the full journey even when multiple postal services are involved.

Keep in mind that international orders may take longer due to:

  • Customs clearance — Your country's customs may inspect the package, which can add a few days.

  • Carrier handoffs — When the package transfers between carriers, there can be a gap in tracking updates.

  • Import duties — Depending on your country and the order value, you may need to pay import taxes or duties on delivery.

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