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Orders & Tracking
🚀
Getting Started
What is CardNexus?
Creating Your Account
Exploring CardNexus: Buy, Collect and Just listed
Your dashboard
✏️
Managing your inventory
Managing your inventory
Adding cards to your inventory
Editing and deleting cards
Tags, locations, comments and notes
Bulk actions: edit many cards at once
Selling from your inventory
Your preferences and default settings
🗒️
Lists
Understanding lists: For sale, To complete, and Hold
Creating a list and adding cards
Pricing and sharing your lists
Complete your lists while you shop
📥
Importing Products
Using the bulk import workspace
Importing your inventory from a CSV
Importing cards from a deck list or text
📷
Card Scanner
Scanning cards with the CardNexus app
What the scanner reads — and what it doesn't
Scanner troubleshooting
🛒
Buying
How to Find Cards
Understanding Prices
Adding to Cart & Checkout
After Your Purchase
Confirming Receipt
Cancelling an Order
Cart Wizard: buy your whole list for the lowest total
Asking a seller for a photo of the actual card
Making an offer on a seller's cards
When a seller refunds part of your order
💰
Selling
Getting Started as a Seller
Seller Verification
Listing Cards for Sale
When You Receive an Order
Shipping Your Order
Getting Paid
Answering photo requests
Receiving and answering offers
Refunding part of an order
🔍
Card Condition & Grading
Card Condition Explained
📦
Shipping & Packaging Guide
How to Ship TCG Cards Safely
Shipping Rates Guide
CardNexus Shield: shipping insurance for sellers
🚚
Orders & Tracking
Understanding Order Statuses
Tracking Your Order
🛡️
Disputes & Returns
Reporting a Problem
How Dispute Resolution Works
Returns
💳
Fees & Payments
Fee Structure Overview
Accepted Payment Methods
Currencies & Regions
How Import VAT works on CardNexus
⭐
Ratings & Reviews
How Ratings & Reviews Work
🔒
Trust & Safety
How CardNexus Protects Buyers
How CardNexus Protects Sellers
Account Security Tips
Reporting a User
❓
FAQ & Troubleshooting
Buying FAQ
Selling FAQ
Account & Login Issues
📚
Legal
Terms and Conditions
Data Processing Agreement
Legal Notice
CardNexus Shield Terms of Service
September 2026 CardNexus Referral Contest: official rules & conditions
Return & Refund Policy (Europe)
Orders & Tracking
Everything you need to know about your orders and tracking shipments on CardNexus.
Understanding Order Statuses
Every order on CardNexus goes through a series of statuses from the moment it's placed to the moment it's completed (or cancelled).
Tracking Your Order
Once a seller ships your order, you can follow your package every step of the way — right from your CardNexus order page.