I can't log in / I forgot my password

If you signed up with email and password, click "Forgot Password" on the login page to receive a password reset link. Check your inbox (and spam folder) for the email.

If you signed up with Google or Apple, use the same sign-in method you originally used — there's no separate password to reset.

I'm not receiving the verification email

If the confirmation email hasn't arrived:

1. Check your spam/junk folder — email filters sometimes catch automated messages

2. Wait a few minutes — delivery can occasionally be delayed

3. Click "Resend verification email" on the login page

4. Make sure you entered the right email address — a small typo is the most common cause

If it still doesn't arrive after a few tries, contact support so we can help manually verify your account.

How do I change my email address?

You can update your email address from your account settings. After changing it, you'll need to verify the new email address before it takes effect. Your old email will no longer be associated with your account once the change is confirmed.

How do I update my profile information?

Go to your Profile page to update your display name, avatar, and bio. These are visible to other users on the marketplace. For account-level settings like email and password, go to Account Settings.

I'm locked out of my account

If you've tried logging in multiple times and are locked out:

1. Wait 15-30 minutes — temporary lockouts lift automatically after a cool-down period

2. Try resetting your password via the "Forgot Password" link

3. Clear your browser cache or try a different browser

4. If you still can't get in, contact support with your account email and we'll help you regain access

How do I delete my account?

Account deletion is not available directly within the application. To request account deletion, send an email to support@cardnexus.com from the email address associated with your account.

Before requesting deletion, please note:

• Any active orders (awaiting shipment, shipped, or in dispute) must be resolved first

• Your seller balance must be withdrawn — funds can't be recovered after deletion

• Your listings will be removed from the marketplace

• This action is permanent and cannot be undone

I'm having issues with Stripe verification

If you're a seller and having trouble with identity or business verification through Stripe:

• "Requirements keep appearing" — Stripe uses progressive disclosure, meaning new requirements may surface after you complete earlier ones. Complete each step as it appears.

• "Document rejected" — Make sure your ID or business document is clearly legible, not expired, and matches the name on your account.

• "Payouts disabled" — This usually means Stripe is waiting for additional information. Check your Sales page for any pending requirements.

• "Account restricted" — In rare cases, Stripe may restrict an account for policy reasons. You'll need to contact Stripe support directly for these issues.

For more on the verification process, see Seller Verification.