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💸 Immediate Partial Refunds

Feature Request

Fix an issue without cancelling the whole order.

Mistakes happen—a card might be missing, listed in the wrong condition, or turn out to be in a different language than expected. Instead of cancelling the entire order, sellers will be able to offer a partial refund for the affected cards or price difference and keep the rest of the order moving.

If the buyer agrees, the order continues with the adjustment. A simpler way to solve small issues without turning them into big ones.

Posted by Julie Le Soymier ·
Status: Planned2 comments

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Comments2

  • cubito

    •

    Sep 24

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    Merged request

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    1 vote

    Ability to Modify an Order

    Hi CardNexus team,

    I’d like to suggest a feature that would be very useful for sellers: the ability to modify an existing order and adjust its total price after discussing it with the buyer.

    For example, in a large order, I might realize while preparing it that:

    • One card is in French instead of English.

    • One card is missing or no longer available.

    • A card has a different condition than expected.

    If the buyer is happy to keep the rest of the order, it would be great to be able to remove the affected card(s) and automatically adjust the order total.

    Currently, the only options seem to be cancelling the entire order or keeping the order as it is and refunding the difference separately via PayPal or another method.

    A simple “Modify Order” / “Adjust Order” feature, ideally requiring buyer confirmation, would make this much easier and keep the whole transaction within CardNexus.

    Thanks!

    • Julie Le Soymier

      Team•

      Sep 24

      Thanks for this suggestion, it’s actually something that will be available really soon 💸 Immediate Partial Refunds ;)