After Your Purchase

What happens after you check out — order timeline, tracking, statuses, and next steps.

Last updated About 9 hours ago

What to Expect

Once your payment goes through, each seller in your order is notified immediately. Here's the timeline:

  1. Order confirmed — you'll receive a confirmation with your order number(s). If you bought from multiple sellers, you'll have one order per seller.

  2. Seller prepares your order — the seller has 5 business days to confirm and ship your cards.

  3. Order shipped — once the seller ships, you'll get a notification with a tracking number.

  4. Delivery — your cards arrive! You'll be notified when delivery is confirmed.

If a seller doesn't ship within 5 business days, the order is automatically cancelled and you receive a full refund. You don't need to do anything.

Tracking Your Order

Once your order ships, you can track it directly from your Purchases page. CardNexus integrates with 1,200+ shipping carriers worldwide, so tracking updates appear automatically.

You'll receive notifications at key moments:

  • When the seller ships your order

  • When delivery is confirmed

  • If there are any issues along the way

For more details on tracking, see Tracking Your Order.

Order Statuses

Your order moves through several statuses as it progresses:

Status

What it means

Awaiting Shipment

Waiting for the seller to ship

Shipped

On its way — tracking number available

Delivered

Arrived at your address

Completed

You've confirmed receipt (or auto-completed after 7 days)

For a full breakdown of every possible order status, see Understanding Order Statuses.

What's Next?

After your order is delivered, you'll have 7 days to inspect your cards and confirm everything is as expected. If something's not right, you can report a problem during this window.

Learn more about the confirmation process in Confirming Receipt.