Fee reports: your monthly invoice and CSV
When your monthly fee report is generated, which orders it covers, what's in the invoice and the CSV, and why a month can be missing.
Last updated About 4 hours ago
Every month, CardNexus prepares a fee report for each Pro seller: an invoice in your company name for the marketplace fees you paid, and a CSV with the order-by-order detail. It's the document your accountant needs to reconcile your CardNexus payouts.
When reports are generated
Reports are generated automatically on the 1st of each month, in the morning European time (during the night in North America), for the previous month. The September report is created on 1 October, and so on.
When yours is ready you receive:
an email with the CSV and the PDF invoice attached,
an in-app notification,
the report in Settings → Selling → Pro seller → Fee reports.
There's nothing to request and no way to generate a report early.
Which orders are included
This is the part that surprises most sellers: an order belongs to the month its money was paid out to you, not the month the buyer placed it.
A sale is paid out when the order completes — after delivery plus the 7-day buyer review period, or earlier if the buyer confirms receipt (see Getting Paid). So an order placed on 26 August that completes on 3 September is on the September report.
The report includes:
Sales — every order paid out during the month, including orders resolved after a dispute with a partial or no refund. Cancelled and fully refunded orders never appear.
Orders you partly refunded — an order on which you issued a partial refund still appears once it's paid out. Its Fee Amount is the reduced fee, calculated on what you kept; Subtotal and Shipping show the order as it was placed. See Refunding part of an order.
Purchases — if you also bought cards on CardNexus that month, the buyer fees you paid are listed too, on separate Purchases rows.
If you upgraded from an individual account, only orders placed after the upgrade are included.
No report for a month means no sale was paid out to you that month. That's normal for your first month, or after a quiet period — nothing failed.
What's in the report
The PDF invoice. An invoice from CardNexus to your business for the month's fees (issued by CardNexus SAS in Europe, by CardNexus Inc in the United States and Canada), with:
your company name, address, and registration and tax numbers,
the billing period,
one line for seller fees (with the number of orders) and, if applicable, one line for buyer fees,
tax treatment according to your country: French businesses see 20% VAT broken out inside the fee; other EU businesses are invoiced under reverse charge with your VAT number; other European businesses outside the EU see no VAT. In the United States, sales tax is included in the fee and detailed in a tax breakdown where it applies. In Canada, no GST/HST is charged on the fees.
The invoice is already paid — the fees were deducted from your payouts during the month. Nothing is charged when it's issued. It's a record, not a bill.
The CSV. One row per order, in your account language, with these columns:
💡 Tip: The fee on each row is what your accountant should match against the difference between the order total and the amount received on your Stripe balance. Add up the Fee Amount column and you get the invoice total. On an order you partly refunded, the amount received is also lower by the refund itself.
Downloading past reports
In Settings → Selling → Pro seller → Fee reports, reports are listed by month. Use the arrows to move between years. Each month has three buttons:
View Invoice — opens the invoice on Stripe's hosted page,
PDF — downloads the invoice,
CSV — downloads the order detail.
Reports stay available indefinitely.
Something looks wrong?
A month shows "Failed". Something went wrong on our side while generating it. Contact support with the month; we'll regenerate it.
A month is missing but you're sure you had sales: check the completion dates of those orders in your Sales page. If they completed the following month, they're on the following report.
You need a report for a period before you became Pro. Reports only exist from your Pro upgrade onwards. For earlier orders, the fee is visible on each order page.
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