After Your Purchase

What happens after you check out — order timeline, tracking, statuses, and next steps.

Last updated About 11 hours ago

What to Expect

Once your payment goes through, each seller in your order is notified immediately. Here's the timeline:

  1. Order confirmed — you'll receive a confirmation with your order number(s). If you bought from multiple sellers, you'll have one order per seller.

  2. Seller prepares your order — the seller has 5 business days to confirm and ship your cards.

  3. Order shipped — once the seller ships, you'll get a notification with a tracking number.

  4. Delivery — your cards arrive! You'll be notified when delivery is confirmed.

If a seller doesn't ship within 5 business days, the order is automatically cancelled and you receive a full refund. You don't need to do anything.

Tracking Your Order

Once your order ships, you can track it directly from your Purchases page. CardNexus integrates with 1,200+ shipping carriers worldwide, so tracking updates appear automatically.

You'll receive notifications at key moments:

  • When the seller ships your order

  • When delivery is confirmed

  • If there are any issues along the way

For more details on tracking, see Tracking Your Order.

Order Statuses

Your order moves through several statuses as it progresses:

Status

What it means

Awaiting Shipment

Waiting for the seller to ship

Shipped

On its way — tracking number available

Delivered

Arrived at your address

Completed

You've confirmed receipt (or auto-completed after 7 days)

For a full breakdown of every possible order status, see Understanding Order Statuses.

What's Next?

After your order is delivered, you'll have 7 days to inspect your cards and confirm everything is as expected. If something's not right, you can report a problem during this window.

Learn more about the confirmation process in Confirming Receipt.