Shipping an order with a CardNexus label

When CardNexus handles your shipping, every order comes with a prepaid label. You choose a carrier, print the label and drop the parcel off: the tracking number is added for you. The same steps exist in the mobile app, where the button reads Prepare shipment and Download lets you print or share the label.

New to CardNexus shipping? Start with CardNexus shipping: prepaid labels for sellers.

Your sender address

The first time you create a label, CardNexus asks for your Sender and return address. This name and address are printed on your label as the sender, and if a parcel cannot be delivered, the carrier returns it there. Use the name on your mailbox.

• You choose it freely. Enter any name and any address in your country, and change them whenever you like in Settings → Selling → Shipping, tab Sender address. A change applies to your next labels

• Pro sellers: it doesn't have to be your registered business address. Your company name and business address are only suggested the first time. Replace them with the address you really ship from, such as a warehouse or your home: the business details on your profile don't change

• Packing slips: Pro sellers also choose the Address printed on your packing slips: This sender address or Your registered business address

Creating the label

1. Open the order from your Sales page and click Generate label. The Prepare shipment window opens

2. Under Choose a carrier, pick one of the services offered for this parcel. The parcel weight is calculated for you

3. Optional: tick CardNexus Shield to insure the shipment (see CardNexus Shield: shipping insurance for sellers)

4. Click Generate label. When Label ready appears, the tracking number is already on the order

5. Click Print label or Download label. Print it at 100% scale on A4 or a label printer, then stick it on the parcel

💡 Tip: No printer? Some carriers offer QR code drop-off: show the QR code on your phone at the drop-off point and the shop prints the label for you.

💡 Tip: Need the label again? Open the order and click View shipping label. The order chat has the print and download buttons too.

Which carriers you see

You never pay for the label, and you never see its price. The list only shows the services that fit your parcel:

• They match the parcel's weight

• They are tracked, and they deliver to the buyer's address

• Above €100, only services with Signature on delivery are offered

• Above €200, the order always ships as a parcel, never as a letter

A small order (1 to 3 cards) going to another EU country may show a single choice: a tracked international letter.

A label can't be changed once it is created, so check the carrier before you click Generate label.

Dropping the parcel off

Pack your cards (see How to Ship TCG Cards Safely), stick the label on the parcel and hand it to the carrier early enough to be scanned in time. Your buyer sees the tracking number on their order as soon as the label exists.

💡 Tip: Print the packing slip while you're there: it's your checklist when you pick the cards. See Printing a packing slip.

Shipping outside the EU

When a parcel leaves the EU customs area, for example to Switzerland or the United States, or from Réunion to mainland France, a customs form is generated with your label and filled in from the order.

1. Print the form and sign every copy: the PDF already holds the copies the carrier asks for

2. Attach it to the outside of the parcel, next to the label, in a transparent pouch if you have one

3. Put a copy of the packing slip inside the parcel, or your own invoice if you sell as a business

Orders above €1,000

An order worth more than €1,000 that leaves the EU customs area ships without a CardNexus label. You send it yourself with a tracked service and signature on delivery, following your country's customs rules. Then click Mark as shipped, enter the tracking number and tick the box confirming the signature on delivery. The shipping price the buyer paid is added to your payout.

Good to know

• One label per order: it can't be changed or replaced once created

• An order with a CardNexus label can't be marked as shipped by hand. The carrier's first scan does it

• The label, and the customs form when there is one, stay available from the order

• Something not working? See CardNexus label troubleshooting