CardNexus shipping: prepaid labels for sellers
Let CardNexus handle shipping: buyers pay our shipping price, you print a prepaid label, and tracking is added for you.
Last updated About 1 hour ago
With CardNexus shipping, you don't buy postage and you don't type tracking numbers. Buyers pay the CardNexus shipping price at checkout, and every order comes with a prepaid label that you print from the order page. It is available to sellers based in France, on the web and in the mobile app.
This article explains what changes for you and how to turn it on or off. To ship an order, see Shipping an order with a CardNexus label.
What changes for you
Nothing to set up. Buyers see a shipping price based on where you ship from and to, the size of the parcel and the order value.
Print, don't pay. You print a prepaid label from the order page. You never pay for it, and you never see its price.
Tracking is automatic. The tracking number is added to the order as soon as the label is created.
What it means for your payout
The shipping price the buyer pays goes to CardNexus, which pays the carrier. It is not part of your payout, and you pay no commission on it: your commission is calculated on your cards only.
Example: a buyer purchases €55 of cards from you and pays €5 for shipping. With your own shipping prices, your order total is €60 and your commission applies to €60. With CardNexus shipping, your order total is €55 and your commission applies to €55.
Who can use it
Sellers based in France, individual or Pro. If CardNexus shipping isn't available in your country, the choice simply isn't shown.
Individual and Pro sellers
The label works the same way for everyone. Two things differ when a parcel leaves the EU:
Pro sellers without a VAT number on their profile ship to EU countries only. Add your VAT number in Settings → Selling → Pro seller to open destinations outside the EU, such as Switzerland and Norway (see Your business information and legal policies).
Turning it on or off
When you set up selling, CardNexus asks How should shipping work? and offers two options: CardNexus handles shipping or I set my own shipping prices. If you were already selling before CardNexus shipping existed, you aren't asked: switch whenever you like in your settings.
To change it later:
Go to Settings → Selling → Shipping
Choose the other option
Confirm with Switch to CardNexus shipping or Switch to my own prices
Nothing is lost when you switch: your own prices are kept if you come back to them, and orders already placed keep the shipping they were bought with.
💡 Tip: Not sure which option fits you? The choice screen shows What it means for you, based on your seller type.
Where you ship
You still decide where you ship. In Settings → Selling → Shipping, the Shipping zones section lets you turn each zone on or off. Buyers pay the CardNexus shipping price for the zones you turn on.
Good to know
Nothing changes for buyers at checkout: they see one shipping price, as with any seller
Untracked letters aren't available while CardNexus handles your shipping
Orders above €1,000 that leave the EU ship without a CardNexus label. See Shipping an order with a CardNexus label
Your sender name and address are yours to choose, and Pro sellers don't have to use their registered business address. The same article explains how
Something not working? See CardNexus label troubleshooting
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