Shipping Your Order

How to package and ship your cards safely, add tracking, and protect yourself as a seller.

Last updated About 21 hours ago

After Confirming the Order

Once you've confirmed an order, your next steps are:

  1. Package the cards safely — proper packaging prevents damage during transit

  2. Ship with your preferred carrier — any carrier works, as long as it provides tracking

  3. Add the tracking number to the order on CardNexus

Adding a Tracking Number

After dropping off your package, go to the order in your Sales page and enter the tracking number. This:

  • Moves the order to Shipped status

  • Lets the buyer track the package in real time

  • Protects you in case of a dispute about delivery

Tracked shipping is required on CardNexus. You must provide a valid tracking number when marking an order as shipped.

CardNexus supports 1,200+ shipping carriers worldwide, so whatever service you use, we can track it.

Document What You're Sending

Before sealing your package, take photos or a video of the cards you're shipping. This protects you in case of a dispute — you'll have evidence of exactly what you sent and its condition at the time of shipping. For expensive or large orders, a short video showing each card going into the package is especially valuable.

Packaging Tips

Trading cards are delicate — here are the basics for safe shipping:

  • Use a toploader or card sleeve for individual cards to prevent bending

  • Wrap in a rigid mailer or between cardboard to prevent damage in transit

  • Use a bubble mailer or padded envelope for extra protection

  • Seal everything securely — cards shifting around during transit is the most common cause of damage

For a detailed guide with visual examples, see How to Ship TCG Cards Safely.

Good packaging is one of the easiest ways to get positive reviews. Buyers notice when their cards arrive well-protected.

Shipping Rates

When you became a seller, default shipping rates were assigned based on your country. These rates are what buyers pay at checkout. You can customize them in your seller settings.

Shipping is calculated by zone and package size:

Zone

What It Covers

Domestic

Same country as you

Regional

Within EU (for EU sellers) or within NA (for NA sellers)

Global

Rest of world

Package sizes (Small, Medium, Large, Extra-Large) are determined automatically based on what the buyer ordered.

You can also disable specific zones if you don't want to ship to certain regions — for example, disabling "Global" means your items won't appear for international buyers outside your region.

After Shipping

Once the package is on its way, you're done! Here's what happens next:

  1. The buyer tracks the package from their side

  2. Delivery is confirmed automatically via tracking data

  3. The buyer has 7 days to inspect the cards and confirm everything is good

  4. Your funds are released after the review period and settlement delay

For details on when you'll get paid, see Getting Paid.

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